1. Information We Collect

We collect information you provide directly to us when you create an account, enroll in our coaching programs, or contact us for support. This includes your name, email address, phone number, and any personal development goals you share with us.

Personal Information Categories

• Contact details including name, email, phone number, and postal address
• Account credentials and profile information
• Payment information processed through secure third-party providers
• Communication preferences and interaction history
• Educational progress and coaching session feedback

We also automatically collect certain technical information when you use our platform, including IP addresses, browser type, device information, and usage patterns. This helps us improve your experience and maintain platform security.

2. How We Use Your Information

Your information helps us deliver personalized coaching experiences and maintain our platform. We use this data to match you with suitable coaches, track your progress, and provide relevant educational content.

• Providing and personalizing our coaching services
• Processing payments and managing your account
• Sending important updates about your programs
• Improving our platform and developing new features
• Complying with legal obligations and protecting our rights

3. Information Sharing and Disclosure

We share your information only in specific circumstances and always with appropriate safeguards in place. Your privacy remains our priority in all sharing decisions.

When We Share Information

• With your assigned coaches to facilitate your development journey
• With service providers who help us operate our platform securely
• When required by law or to protect our legal rights
• In connection with business transfers, with your consent

All third parties who handle your data are bound by strict confidentiality agreements and must meet our security standards. We regularly audit these relationships to maintain your privacy.

4. Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. We're committed to honoring these rights and making them easy to exercise.

To exercise any of these rights, contact our privacy team using the information below. We'll respond within 30 days and work with you to address your request appropriately.

5. Data Security and Protection

We implement multiple layers of security to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Our Security Measures

• End-to-end encryption for all data transmissions
• Regular security audits and vulnerability assessments
• Restricted access controls and employee training
• Secure data centers with 24/7 monitoring
• Regular backups and disaster recovery procedures

While we use industry-standard security measures, no online platform can guarantee 100% security. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized account access.

6. Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services and fulfill legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

• Account information: Retained while your account remains active
• Coaching session records: Kept for 3 years after program completion
• Payment records: Retained for 7 years per Australian tax requirements
• Marketing communications: Until you unsubscribe or request deletion

When data reaches the end of its retention period, we securely delete or anonymize it. You can request earlier deletion of your personal information, though some data may need to be retained for legal compliance.

7. International Data Transfers

Some of our service providers are located outside Australia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We only work with international partners who provide adequate data protection standards, either through adequacy decisions or appropriate safeguards such as standard contractual clauses approved by Australian privacy authorities.

8. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and analyze platform usage. Most cookies are essential for platform functionality, while others help us understand how to better serve you.

Types of Cookies We Use

• Essential cookies: Required for basic platform functionality
• Performance cookies: Help us understand how visitors use our site
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Provide insights for platform improvement

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality. We respect your choices and provide clear information about cookie usage.

9. Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected such information, we will delete it immediately.

Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately so we can take appropriate action.

10. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through your account email or prominent website notices.

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.